Refund policy

Return Policy for CLEMAS

At CLEMAS, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we are here to assist you with our straightforward return policy.

1. Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Time Frame:
You have 14 days from the date of delivery to initiate a return.

3. How to Initiate a Return:
To start the return process, please contact our customer support team at info@shopclemas.com with your order number and details about the item you wish to return. We will guide you through the next steps.
4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

5. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

6. Exclusions:
Certain items, such as under wears or white attires, may not be eligible for return. Any exceptions will be clearly stated in the product description.
7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or issue a refund.

8. Contact Us:
If you have any questions about our return policy, please reach out to our customer support team at info@shopclemas.com.

Thank you for choosing CLEMAS. We appreciate your trust in our products, and we're committed to ensuring your satisfaction.